Clinical Application Specialist - Radiotherapy Devices - National

Other

East Anglia, East Midlands, London, North East (Including Yorkshire), North West, Scotland, South East (Excluding London), South West, UK Wide, Wales, West Midlands

£Competitive

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Reference: 6876

* This Vacancy Has Now Expired *

A new opportunity has arisen with a specialist supplier of Radiotherapy Devices. Our client is seeking an experienced Clinical Application Specialist to work on a National basis, performing installations, training and maintenance of our clients leading Radiotherapy products across all customer sites.

Essential Requirements
You will have at least 2 years’ experience in an Engineering or Clinical Trainer role, ideally within the Medical Device industry.
Preferably working knowledge on OEM equipment such as Linacs, TPS, imaging devices.
Excellent IT skills and ability to learn software packages and work with networking systems.
Ideally experienced in MS Office, PC hardware, Windows Server, SQL Server, Routers, firewalls, VPN.
Strong understanding of Health and Safety regulations.
Ability to work independently as well as a part of a cross functional team.
Flexibility and willingness to travel across UK and Ireland.
Mechanical and electrical assembly skill is highly desired.
Ability to use remotely customer support tools such as GoToAssist or GoToMeeting.
Valid and current driving licence.

Role Responsibilities
Working with our customers to ensure that all the required prerequisites are met before the on-site service date.
Performing installations, training, and maintenance of Radiotherapy products at customer sites.
Performing web training sessions of products as needed.
Documenting promptly all the activities related to each field service task in CRM and manufacturers’ CRM (E.g. Salesforce for Sun Nuclear), including but not limited to emails, phone calls, signed acceptance installation and/or training form by the customer, attendees list, trip report after each service activity. Save the prerequisites and post visit date files in designated Customer Service directory.
Providing feedback to field service documents such as but not limited to service manual, installation instruction, training syllabus, troubleshooting matrix, service kit, Field Bulletins, and Service Notices.
Obtaining updated knowledge of products and their applications.
Working with customers and potentially OEM vendors on the resolution of issues identified during the installation of products. Issues cover a wide range of skills including mechanical, electrical, software, and/or physics areas.
Ensuring that they maintain up-to-date knowledge of computer networks and databases relevant to products.
Providing post installation support to the customers.
Providing support to Sales team for technical issues at customer sites.
Providing input to improve Field Services process.
Performing remote sessions with end customers to troubleshoot technical issues.
Assist with Inside support calls and use the tools to document all the support activities.
Providing feedback to other departments on information such as but not limited to product performance, feature enhancement requests, customer feedback, and competitors’ products.
Attending conferences and trade shows as needed.
Other duties as assigned.

Role Specific Competencies
High level of organisational skills
Great time management.
Excellent customer skills and high level of professionalism.

Recruitment Process
2 stage process.

Salary
Highly competitive package + bonus / benefits.

Evolve Selection is a leading UK recruitment and contract sales organisation (CSO), operating within the Pharmaceutical, Healthcare and Medical Device sectors. We offer a highly comprehensive range of permanent recruitment and flexible contract sales solutions.

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